Retningslinjer for angrerett

Last updated: 2026-06-26

This policy explains your right to cancel and how returns and refunds work for orders placed at bonitablomster.no with Bonita Services AS (Bonita Blomster). It follows Norwegian consumer law, including the Right of Withdrawal Act (angrerettloven).

Fresh Flowers & Perishable Goods — No Right of Withdrawal

Under the Right of Withdrawal Act, the 14-day right to cancel does not apply to goods that deteriorate or expire quickly. This means fresh flowers, plants and other perishable products cannot be returned or cancelled once the order is being prepared or has been delivered. The same applies to items made or personalised to your order.

If Something Is Wrong

Your satisfaction matters to us. If your order arrives damaged, incorrect or not as described, please contact us at orders@bonitablomster.no or +47 934 76 998 as soon as possible, and within 24 hours of delivery — ideally with a photo. We will arrange a replacement or a refund.

Non-Perishable Items

For non-perishable products (for example vases or other accessories) that are unused and in their original condition, the ordinary 14-day right of withdrawal applies from the day you receive the item. To use it, notify us within 14 days (you may use the standard cancellation form). You are responsible for return shipping unless the item was faulty. Once we receive the returned item, we will refund you.

Refunds

Approved refunds are made to your original payment method, normally within 14 days.

Questions & Complaints

Please contact us first and we’ll do our best to help. You may also contact the Norwegian Consumer Authority (Forbrukertilsynet) or use the EU Online Dispute Resolution platform.