FAQ

Everything you need to know about ordering, delivery and our flowers. Can’t find your answer? Get in touch and we’ll be happy to help.

Delivery & pickup

Do you offer same-day delivery?

Yes — same-day delivery is available for orders placed before our daily cut-off. You’ll see the available delivery dates for your address when you check out. See our Delivery Policy for details.

Where do you deliver?

We deliver across the greater Oslo area. If we reach your address, a delivery option will appear at checkout; if it doesn’t, we don’t currently cover your postcode — get in touch and we’ll do our best to help.

How much does delivery cost?

Delivery is priced by postcode, and the exact cost for your address is calculated and shown at checkout.

Can I schedule a delivery for a specific date?

Yes! When placing your order you can select any future date for delivery. We recommend ordering at least 1 day in advance for scheduled deliveries. For special occasions like Valentine’s Day or Mother’s Day these dates book up fast, so we kindly ask you to be patient.

What if the recipient isn’t home?

Our delivery drivers will attempt to leave the flowers in a safe, shaded location if possible. They may also leave them with a neighbour. If this isn’t possible we will contact the recipient to arrange a new delivery time. You’ll be notified of the delivery status.

Can I pick up my order in store?

Yes — choose pickup at checkout and select a time to collect your order at our Frogner shop.

Ordering & customisation

Can I customise my bouquet?

Absolutely! Contact us by phone or email to discuss your custom arrangement. Our florists are happy to create something unique for your special occasion.

Can I add a personal card message?

Absolutely. Add your message at checkout and we’ll write it on a card to go with your flowers.

What if a particular flower isn’t available?

Flowers are seasonal and natural, so occasionally a specific bloom is unavailable. When that happens we may substitute it with flowers of equal or greater value, matching the colour and style of your chosen arrangement as closely as possible — so your gift always looks its best.

Our Colombian roses

When are Colombian roses available?

Our premium Colombian roses are available from October through May each year. During this season, we receive fresh shipments weekly.

What makes Colombian roses so special?

Combined with volcanic soil and ideal mountain temperatures, our roses bloom with larger petals in vivid, vibrant colours. Their vase life is 2–3 weeks — nearly double that of standard flowers.

Payment, problems & contact

Which payment methods do you accept?

You can pay securely by card (Visa, Mastercard) or with PayPal.

My order arrived damaged or incorrect — what do I do?

We’re sorry to hear that. Please contact us as soon as possible, and within 24 hours of delivery, ideally with a photo, and we’ll arrange a replacement or refund. See our Refund Policy for more.

How can I contact you?

Email us at orders@bonitablomster.no or call +47 934 76 998 — we’re happy to help.